Description

The American Arbitration Association – International Centre for Dispute Resolution is seeking an experienced leader to grow and manage our regional Alternative Dispute Resolution (ADR) services, specifically focusing on the employment sector on the west coast. This strategic leadership position will be responsible for managing and promoting AAA's products and services while building key stakeholder relationships and ensuring excellence in case management.

Location & Compensation

Base salary ranges by location:

        Seattle, WA: $143,000 - $151,000

        Los Angeles, CA: $143,000 - $151,000

        San Francisco, CA: $152,000 - $161,000

Annual incentive bonus: 20% target of base salary

Key Responsibilities

        Provide strategic leadership for regional ADR services.

        Execute strategic plans to expand services, with focus on employment dispute resolution.

        Build and maintain relationships with clients, industry partners, and legal communities.

        Lead market analysis and service improvement initiatives

        Oversee panel member recruitment and development.

        Manage complex cases and support Directors in case management.

        Develop and manage regional budget.

        Ensure compliance with security and privacy policies.

        Collaborate with senior leadership on cross-regional initiatives.

        Direct daily regional office operations

        Travel approximately 20% for industry events and stakeholder meetings

Required Qualifications

        Bachelor's degree in business, legal studies, or related field

        7+ years of progressive experience in ADR or legal services

        3+ years of management experience

        Proven track record in business development

        In-depth knowledge of ADR processes, particularly in employment industry

        Outstanding communication and presentation skills

        Proficiency with case management software and CRM systems

Preferred Qualifications

        Advanced degree (MBA, JD, or LL.M.)

        Experience with strategic planning in ADR

        Previous employment law practice highly preferred

        Demonstrated success in stakeholder relationship management

Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.   The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.